Support Center

How to add Branch?

Adding a Branch is very usefull for sports entities who have many Banches. So their follower can contact to the nearest branch To add new Branch, here are the steps to follow- Log in to your Account   Go to Profile section in your Dashboard from the left side Menu bar. ​   Click on the My Branch option.   Click on Add New Branch.   There are multiple tabs to add Branch. Branch Info: - Fill in the required fields and click on Save & Next button.    Amenities: - You can select all the Amenities that you provide in this Branch and click on Save & Next button OR You can copy Amenities from other Branch by selecting Branch name in Select dropdown on the top and click on Copy button.    Member Timings: - There are two types of Member Timings that you can use.  ​Normal Member Timings: - Fill in the required fields and click on Save & Next button. You can add multiple Member Timings in a schedules and also you can add multiple schedules here.   Advanced Member Timings: - Check Advance Settings to activate Advanced Settings for timing. Fill in the required fields and click on Save & Next button. In Advance Settings you can add multiple timings for a date range and multiple date ranges for a schedule and also you can add multiple schedules here. OR You can copy Member Timings from other Branch by selecting Branch Name in Select dropdown on the top and click on Copy button.   Office Hours: - There are two types of Office Hours that you can use.  Normal Office Hours: - Select Timing and days then click on Save & Next button.    Advanced Office Hours: - Check to activate Advanced Settings. Now you can select open days and thier multiple timings and click on Save & Next button.​ OR You can copy Office Hours from other Branch by selecting Branch Name in Select dropdown on the top and click on Copy button. ​ Contact Person: - Fill in the required fields and click on Add button. You can add multiple Contact Persons.   After add contact person click on the Gallery tab.   Click on Add Files button to add Images/Videos related to this Branch.   After Add Branch click on Back to Lising button.   Your Branch has been added successfully. Now you need to Activate this Branch by clicking on it's Status.   Congrats your Branch is added successfully and will be visible to other members in your Public Profile.

How to add Venue Facility?

Adding a Venue Facility is very usefull for sports venues. So their follower can know their Facilities. To add new Venue Facility, here are the steps to follow- Log in to your Account   Go to Business Assets section in your Dashboard from the left side Menu bar ​   Click on Add New Venue Facility.   There are multiple tabs to add the Venue Facility. Venue Facility Info: - Fill in the required fields and click on Save & Next button.    Amenities: - You can select all the Amenities that you provide in this Venue Facility and click on Save & Next button OR You can copy Amenities from other Venue Facility by selecting Venue Facility name in Select dropdown on the top and click on Copy button.   Timing: - There are two types of Timing that you can use.  Normal Timing: - Fill in the required fields and click on Save & Next button. You can add multiple Timings in a schedules and also you can add multiple schedules here.   Advanced Timing: - Check Advance Settings to activate Advanced Settings for timing. Fill in the required fields and click on Save & Next button. In Advance Settings you can add multiple timings for a date range and multiple date ranges for a schedule and also you can add multiple schedules here. OR You can copy Timings from other Venue Facility by selecting Venue Facility name in Select dropdown on the top and click on Copy button.   Contact Person: - Fill in the required fields and click on Add button. You can add multiple Contact Persons.   After add contact person click on the Gallery tab.   Click on Add Files button to add Images/Videos related to this Venue Facility.   After Add the Venue Facility click on Back to Lising button.   Your Venue Facility has been added successfully. Now you need to Activate this Venue Facility by clicking on it's Status. ​   Congrats your Venue Facility is added successfully and will be visible to other members in your Public Profile.

How to update Email Address or Phone Number?

That's one of the necessary options for the account holders so that they may update the Email Address whenever required. It's quite easy to update your Email Address or Phone Number in your Sportsmatik profile. Follow these quick and easy steps, and you're all done!   Steps to Update Your Email Address or Phone Number in your Profile Log In to your Account. ​   Go to My Profile section in your Dashboard from the left side Menu bar. ​   Go to Basic Profile -> Click on the Edit button in Contact Details. ​​   Update the Email Address or Mobile Number as per the requirements and Click on the Save button.   After the updates, you need to verify your new Email Address and Mobile Number for better communication results and profile completeness. Else, it will not be available to other registered members, and hence they'll fail to communicate with you.

How to change or reset your password?

Changing or resetting your password is a smarter way to secure your online accounts, and one should update it in every 3-6 months. To change your password, here are the steps to follow- Log in to your Account.   Go to the Account Settings section in your Dashboard from the left side Menu bar.   Click on the Change Password option.   Enter the Current Password and New Password as you want then click on the Submit button.   Your password has been changed successfully! Make sure, it's unique and confidential to avoid your account getting hacked.

How to create an Athlete Guardian account?

Being an athlete means you need to follow a strict routine. Especially when you're a student-athlete, which means you have to focus on both sports and studies and that's a hard nut to crack. Thus, there requires a trustworthy person who can manage your online profiles and accounts. Besides this, there are minor athletes as well, who are unable to profile themselves as an individual in the online profiling platforms just because of the strict terms of age restrictions in their respective country's constitutions or they're simply incompetent to agree with the Terms & Conditions of the Services. Thus, to overcome such kind of difficulties, Sportsmatik.com offers a special kind of member category for Athlete Guardians. By signing up as an Athlete Guardian, he/she may be able to create and manage the profile of his/her athletes who are unable to manage it by themselves in lack of time or case of incompetency. Not only this, you can connect and communicate with other sportspersons and organisations, especially sponsors, coaches, physiotherapists, nutritionists, clubs, academies etc. In this way, you can help your athletes in highlighting their skills and achievements in the online world and create more and more opportunities for them. Here are the quick steps to sign up as an Athlete Guardian- Select Individual in member type and "Athlete Guardian"  in member category then fill in the required fields and click on the Continue button.   Enter the OTP (Verification Code) which was sent to your registered Mobile Number and click on the Continue button to verify your Mobile Number.   If you need to change your Mobile Number you can also change it here by clicking on Update Number after that verify your number with an OTP and Click on the Continue button.   If you did not receive an OTP you can resend it two times on Mobile Number. Still not received now try again this time you will see an option to Resend the Verification Code to Email Address.   You need to add your Email Address first by clicking on Update Email Address. Then fill your Email Address and click on submit button to add it.   Once you add your Email Address. Enter your OTP (Verification Code) on this page which was sent to your Email Address and click on the Continue button to verify your Email Address.   After you verify your Mobile Number Or Email Address your profile will be created. Now you will be redirect to your Account.   Here you need to fill in the required fields and click on the Next button. You can also upload your Profile Image which is optional.   Fill in the required fields and Select Profile Picture of your Athlete (Here you can add your child athlete as well as an adult athlete)   Select your relation with Athlete and Legal guardian relation with Athlete, if you're the Legal Parent of the Athlete or you have Athlete’s Parent permission to create this Account then click on the Next button.   Now fill up your Postal Address then click on the Submit button   Congrats! You have signed up as an Athlete Guardian with Sportsmatik.com.

How to create a sub-member?

All our sports entities can create their sub-member to reduce their work load as their sub-member will become a helping hand to manage their account To create your sub-member, here are the steps to follow- Log in to your Account   Go to My Associates section in your Dashboard from the left side Menu bar   Click on Add New Sub-Member button.   Now fill in the required field and click on the Save button   Here you need to give required permission to the Sub-Member and click on save button.   Congratulations your Sub-Member has been created successfully. Now your Sub-Member can login and manager your account

How to manage and complete your profile?

Managing your profile is the most significant task before moving on to create a network with other registered sportspersons and organisations. After signing up with us, browse your Dashboard and fill all the details required to complete your profile up to 80%. The moment you complete 80% of your profile, it's publically visible and gets listed in our Member Search. You can also view how does your profile look to other members. Simply click on the Public Profile button available at your dashboard snippet just below your Profile Picture. The details you have filled in your profile may go for the moderation process. Once the data moderators approve it, it will be visible in your Public Profile.  Now talking about the modular details, you can update it through the Edit option available for each of your data. You can also Delete the records in case you don't want them and can view the details of the particular record as well through the View option. The updated data also goes for the moderation process so it may take some time. But, don't worry, you'll get the notifications regarding all the moderation processes. So that's easy!

How to choose a Member Category and Sign Up at Sportsmatik.com?

Selecting a member category to sign up is just as easy as making a coffee for yourself. Just be clear what you really do in the world of sports or what you want to do. Whether you're a Coach, Sports Official, Guardian or a Player, there are 18 Individual Member Categories to sign up and chase your dream career with us. Whereas, on the other side, we have 18 Corporate Member Categories for sports organisations looking for skilled players, coaches, managers and other individuals who can help them to succeed in their business and transcend in the world of sports.  You just need to select a member category either from the Member Categories page or through the Sign-up option and move on with the process. For a smooth pathway, here is the guide map - Click on Member Categories in Top Menu Bar. ​   Find the perfect member category for yourself then Click on the Sign Up Now button in selected category.   Fill in the required fields and click on the Continue button.   Enter the OTP (Verification Code) which was sent to your registered Mobile Number and click on the Continue button to verify your Mobile Number.   If you need to change your Mobile Number you can also change it here by clicking on Update Number after that verify your number with an OTP and Click on the Continue button.   If you did not receive an OTP you can resend it two times on Mobile Number. Still not received now try again this time you will see an option to Resend the Verification Code to Email Address.   You need to add your Email Address first by clicking on Update Email Address. Then fill your Email Address and click on submit button to add it.   Once you add your Email Address. Enter your OTP (Verification Code) on this page which was sent to your Email Address and click on the Continue button to verify your Email Address.   After you verify your Mobile Number Or Email Address your profile will be created. Now you will be redirect to your Account.   Now you will be redirect to this popup and you need to fill some basic info. fill in the required fields and click on the Next button. You can also upload your Profile Image which is optional.   Now select Your Sport and it's Attributes then click on Next Button.   Now fill up your Postal Address then click on the Submit button.   Congrats on your sign up! Now you just need to complete your profile up to 80% to make it publically visible, and the magic will begin.