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  • FAQ

FAQ

You can raise a support ticket to get your queries resolved regarding the site within an estimated response in 2 business days. This feature can be used by our registered users only. Non-registered users can also raise their queries using our feedback form which is available in the bottom left corner throughout our site. 

It is a specifically designed parameter to validate our users and to cut off spam from our website. There is a certain limit of completeness for every user, only after which his/her profile will be visible publicly.
Most of the modules are designed for both type of users but our "premium users" have additional features which help them to enhance their profile to grab more attention from others by unfurling their potentials in a better way. For more information, check out our Plans and Pricing and for any other queries, contact our support team.
A unique and dynamic "Matik Comparison Tool" has been designed for our users to compare the profile of multiple athletes to get a better insight of their calibre. To use this special tool, our registered users have to go to the Matik Search page from where they can add athletes to their comparison list and then view the results.
Any of your spare or new sports-related things belonging to categories- sports & fitness, footwear, books and sports accessories can be sold using Matik Ads.
Achievements section is for all user types available on our website where they can bring to view all their achievements related to their career as well as social engagements whereas trophies section is only for the sports entities (clubs, academies, schools, colleges and corporates) to showcase the victories of their players/ teams in various competitions.
We have selected the sports personalities to be inducted into our "Matik Hall of Fame", who are particularly illustrious in their sport and are recognised to have reached the pinnacle of their profession.

The athlete guardian can access all the sections of an athlete's profile. The guardian who has been added by an athlete can also access all the sections of the particular profile. 

We are using the moderation process to cut down spam from our website via our automatic spam cutting tool as well as manually to get you all genuine and reliable details of other users. It may take 2 business days to make the data visible on your public profile.

Using "Matik Tags", you can tag and list up other users for future references. This feature is for all the registered users of our website, both individual as well as sports entities. Whereas, "Matik Squads" is for the associations (clubs, academies, schools, colleges and companies) who can make their own virtual team of athletes, coaches and physiotherapists belonging to one or more sports for their future endeavors.

You have to buy one of our Pricing Plans, only then you will be able to view the contact number and email address of the other user. You can also use our internal mailing system "Matik Mail" to connect with them for better communication aspects.
Through "Matik Ads" which is a free feature of our website, any registered user can post ads and sell their sports related stuff to those who need that whereas "Matik Merchants" is a special section for vendors (primarily related to sports) to showcase their brands to the world and prosper their business.
No, it totally depends on your will, but the more information you provide, the more you will be able to grab other users' attention by which they can have a better insight of your performance record.
The gender status can be changed but be sure while selecting the disability status as it can't be changed in future. In case you have entered wrong information, kindly contact our support team.

No, you can't login to multiple accounts by using same Email ID and contact number according to our policy as it may lead to clutter for further identification.

​All the registered users of our website with 80% completed profile can rate and remark others' profile through our amazing rating feature except those who have disabled the rating feature from their privacy settings.